Letter from the NJS

15/12/2011

Crimes against the public, especially vulnerable pensioners, will continue until complaints are dealt with seriously through the justice system.

 

Back my calling for and petitioning of the Ministry of Justice to create a ‘National Justice Service (NJS)’.

What the NJS will do.

The NJS will directly interact with or replace all public and private organisations, quangos, ombudsman and CAB services dealing with complaints from the public, integrating them in a one-stop shop.

 

There are dozens of such bodies with duplications and often more than one for any one trade, consumer or utility group, and government or public body. Their lengthy, bureaucratic and confusing rules and regulations are a deterrent to use.

 

All of these organisations are limited to correcting poor service, maladministration and billing errors. They have no powers to investigate or even recognise the possibility of malpractice, which may have been the cause of the complaint.

 

Details of each complaint will be categorised on a central database.

How the NJS will work.

The NJS will have the power to investigate malpractice as well as maladministration.

Particular complaints about one organisation and/or individual will be dealt with collectively.

There will be an NJS court with an arbitration panel, tribunal, jury or a combination of these to judge each case.

 

Any evidence of malpractice or offence if too serious to be dealt with in the NJS court will be transferred to a criminal and/or civil court.

Advantages of the NJS

Ease and speed of use and certainty of resolution at no cost to the complainant(s).

Savings to the tax-payer in minimal legal expenses, imposed fines and reduced bureaucracy.

 

More savings with a massive reduction in malpractice and offence when potential perpetrators realise the certainty of detection and prosecution.

Seen to be open and just.

 

Ian Porchetta

National Union of Pensioners