Dear Editor,

Peter Smith (Letter December 2011) writes of being refused permission by Tesco to open an on line account because he didn't possess a mobile phone.

I had a similar experience recently with Google. I'd had my e mail address hacked into, and tried to get myself a new e mail account with them. But one of the compulsary boxes that had to be filled in demanded either a text or mobile details, which I couldn't supply.

So I was forced to use Yahoo instead, a nuisance as they keep asking for a security check because I send out multi-person e mails in my capacity as Secretary of two local organisations.

Yours faithfully,

Tim Mickleburgh